Bibs and Bobs are 100% dedicated to your complete satisfaction. We aim to offer you the absolute best in terms of quality, service and value for money. Our customer service is extremely important to us and we aim to be knowledgeable, efficient and friendly to deal with at all times. If you would like to make any suggestions or comments as to how we can improve our service, please email us at admin@bibs-and-bobs.co.uk

Making a Purchase:

By Telephone:

Tuesday to Saturday 10.00am to 4.00pm 01473 652550

Please be sure to have your credit/debit card to hand. Outside of the hours quoted, an answer machine service is available and we shall call you back as soon as possible to take your order.

Via the website:

Making a purchase on our website is as easy as A B C . Simply browse through our online catalogue and click on any of the items you wish to buy and select Add to Basket. Once you have finished shopping, click on Checkout and you will be asked to enter some personal details in order to complete your shopping.

Delivery:

Delivery includes shipment to your front door. Our delivery service will require a signature upon delivery and please be aware that the driver may request assistance unloading. Please ensure you inspect all components for damage before you sign and accept the delivery. If delivery on a particular item is delayed, we will contact you to advise of the intended delivery date.

Returns:

Any product which is found to be defective within 30 days of delivery to you can be either refunded in full, or replaced.

If for any reason you changed your mind and wish to return a product which you have purchased from us, you may do so within 7 days of receipt, at your own cost. Unfortunately we cannot refund or exchange used or customer-damaged items.

Returned items must be in their original packaging.

Cancelling your order:

A cooling off period of 7 working days from the date of order and an unconditional right to cancel during that period is provided on all goods supplied. Notice of cancellation MUST be made in writing, marked:

Cancellation Notice

Bibs and Bobs

College Farm

Hintlesham

Ipswich

Suffolk

IP8 3NT

Or alternatively by fax on 0870 705 9088,

or email on admin@bibs-and-bobs.co.uk , Subject: Cancellation Notice

Should an order be cancelled, all monies paid will be returned within 30 working days of the date the notice of cancellation is given.

Please note, if you cancel your order after your goods have been shipped, you will be responsible for the cost of returning the goods to us. All goods should be returned unopened and in their original packaging.

Terms and Conditions

For more information click here for our terms and conditions.